Refund policy

Refund Policy
We want you to shop with confidence at Casvello.
If you are not satisfied with your order, you may contact us at admin@casvello.com to request assistance regarding returns or refunds.
To be eligible for a return, items must generally be unused, in original condition, and returned within a reasonable period after delivery. Certain items may not be eligible for return for hygiene, safety, custom, or clearance reasons.
Refunds are processed after returned items are received and inspected. If approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item.
If your item arrives damaged or incorrect, please contact us promptly at admin@casvello.com with your order number and relevant photos.
For all refund and return questions, contact:admin@casvello.com